Shipping policy

Shipping Policy

The Mighty Oak Custom Prints

Thank you for shopping with The Mighty Oak Custom Prints. Please review our Shipping Policy before placing your order.

Order Processing Time

All items sold by The Mighty Oak Custom Prints are custom-made and produced to order.

  • Processing time: 2–5 business days

  • Processing time does not include shipping time

  • Orders are processed Monday through Friday, excluding holidays

During peak seasons or sales events, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location, selected shipping method, and order size.

Delivery timeframes are estimates only and are not guaranteed. Once your order has shipped, delivery times depend on the shipping carrier and destination.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take up to 24–48 hours to appear after shipment.

Shipping Carriers

We ship using reputable carriers such as USPS, UPS, or other major carriers depending on the order and destination.

Carrier selection is determined at our discretion unless otherwise stated at checkout.

Incorrect Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer

  • Orders returned due to incorrect or undeliverable addresses may require additional shipping fees to be resent

Please contact us immediately if you notice an address error after placing your order.

Lost, Stolen, or Delayed Packages

The Mighty Oak Custom Prints is not responsible for:

  • Packages marked as “delivered” by the carrier

  • Lost or stolen packages after delivery

  • Shipping delays caused by carriers, weather, customs, or other events beyond our control

If your package is lost in transit, please contact us and we will assist in filing a claim with the carrier when applicable.

Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide clear photos of the damaged item and packaging

  • Include your order number in all correspondence

Email: support@themightyoakcustomprints.com

International Shipping

We currently ship to select international destinations.

  • International customers are responsible for any customs duties, taxes, or import fees

  • Delivery times for international orders vary by destination and customs processing

We are not responsible for delays caused by customs clearance.

Order Cancellations

Because all items are custom-made:

  • Orders cannot be canceled or modified once production has started

  • Please contact us immediately after purchase if you need to request a cancellation

Contact Information

If you have questions about shipping, please contact us:

The Mighty Oak Custom Prints LLC
📧 support@themightyoakcustomprints.com
📞 (281) 773-6744
🌐 themightyoakcustomprints.com